Privacy Policy

Mid Coast Marine Services ("we", "us", "our") operates the website mcmsnsw.com.au and provides the SMS Marine safety management software and related marine training and services. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights.

1. Information we collect

We collect personal information that you provide to us directly, including when you complete a contact, demonstration or enrolment form on our website; purchase or subscribe to our software or services; or email, phone or otherwise correspond with us. This information may include your name, business or vessel name, email address, phone number, and any details you include in your message.

When you use the SMS Marine software, you and your organisation may enter operational and compliance records (for example vessel, crew and safety management information). That information is handled in accordance with your agreement with us and this policy.

We also collect certain information automatically when you visit our website, such as your device and browser type, approximate location, IP address, pages viewed and how you interact with the site. We collect this through website analytics and cookies to understand and improve how our site is used.

2. How we use your information

We use your personal information to respond to your enquiries and provide the information, demonstration or enrolment you request; provide, administer and support our software and services; process payments and issue access codes and receipts; improve our website, products and services; send you information relevant to a service you have requested; and meet our legal and regulatory obligations. We only use your information for the purpose for which it was provided, a related purpose you would reasonably expect, or as otherwise permitted by law.

3. Payments

Payments for our software are processed by PayPal. When you pay, your payment is handled directly by PayPal under their own terms and privacy policy. We do not collect or store your full card or bank account details.

4. Disclosure of your information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, including our website and hosting provider (Manus), our payment provider (PayPal), website analytics providers (such as Google) and our email and communication providers. These providers may store or process information on our behalf, and some may be located, or store data, outside Australia. We take reasonable steps to ensure your information is handled appropriately. We may also disclose information where required or authorised by law.

5. Cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences and measure usage. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do.

6. Data security and retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including appropriate technical and organisational measures. We keep personal information only for as long as needed for the purposes described in this policy, or as required by law. Certain records held in the SMS software may need to be retained to meet maritime safety record-keeping obligations.

7. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before providing access.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.

11. Contact us

If you have any questions about this policy or your personal information, please contact: